Refund policy
At Effect Care, customer satisfaction is important to us.
Returns
Due to hygiene and safety reasons, skincare and cosmetic products are not eligible for return once opened or used.
Returns are accepted only if:
- Wrong product delivered
- Damaged product received
- Product received in leaking condition
- Manufacturing defect
Return Request
Return requests must be raised within 48 hours of receiving the order.
Please provide:
- Order Number
- Product photographs
- Unboxing video (recommended)
- Description of the issue
Refund Eligibility
Refunds will be approved only after inspection by our support team.
Approved refunds are processed within 5–7 business days to the original payment method.
Non-Refundable Situations
Refunds are not available for:
- Opened products
- Used products
- Customer changed mind
- Incorrect product selected by customer
- Allergic reactions due to individual skin sensitivity (customers should perform a patch test before use)
Order Cancellation
Customers may cancel their order before it has been dispatched.
Once the order has been shipped, cancellation requests cannot be accepted.
If an order is cancelled before dispatch, a full refund will be initiated to the original payment method within 5–7 business days.
Contact
Phone: +91 8901669609
Email: support@effectcare.in